The Perfect Reception

Double-height lobby with reception desk

Did you know that the initial experience at the reception desk often shapes the customer’s impression of an organization?

It’s true! The first impression is the last impression, and we know from our own work as healthcare designers that even seemingly small details like the space around the reception desk can have a big impact on how patients feel about their healthcare facility.

There are a lot of elements to consider when designing for a reception desk, which can make it difficult to know what to do (and what not to do). Here’s a quick overview of some design elements that can help create a successful reception desk in a healthcare facility: