New Ambulatory Care Center Brings the St. Charles Brand of Customer Care to South Bend
St. Charles Medical Group worked with local developer Taylor Thomas, LLC to build their new clinic under a long-term lease agreement. The new building serves the rapidly-growing south side of Bend for family care, specialty care, physical therapy and rehabilitation, immediate care, X-ray and lab services. The design is strategic:
- CKA designed the building specifically to announce the St. Charles brand in this new area by siting it prominently on the street.
- The design focuses on customer experience to build bonds with the community: welcoming covered entry, comfortable check-in/waiting, daylight and mountain views, and customer-focused simple wayfinding.
- Staff efficiency and coordinated care are facilitated by centralized team centers, shown by CKA’s research to improve team performance.
Being financially feasible as well as flexible, efficient, expandable, and reflective of the St. Charles organization required close collaboration between Clark/Kjos, St. Charles, Taylor Thomas and contractor Sun West Builders.